Skip to main content
All CollectionsConfiguration and SetupCommunicating with your learners
Security Journey Email Notifications
Security Journey Email Notifications

This article discusses Security Journey's Platform emails, when they are sent and how to edit, activate/deactivate as needed.

Rachel Yonan avatar
Written by Rachel Yonan
Updated over a week ago

Email Notifications

Security Journey provides you with a number of pre-built email templates that can be edited to best meet the needs of your learners and training program.

To locate our Emails feature, navigate to More > Admin > Emails.

Keep in mind, all emails are activated by default and sent weekly. However, you have the option to activate or deactivate individual emails as needed. We also provide you with the ability to adjust the frequency. The options are:

  • Weekly

  • Monthly

  • Quarterly

Admin and Learner Invitation emails and password reset emails cannot be deactivated and are required.

All of our automated emails are come from no-reply@securityjourney.com. You may need to safelist our From Address: no-reply@securityjourney.com to ensure these are not caught by your mail filters.


Email Descriptions

  1. Invitation Instructions: When a user is invited to the Platform, an email is sent out to that new learner, inviting them to the Platform. The email includes a link that sends the Learner to the Platform to set their name and password.

  2. Confirmation: When a learner signed up an
    email is sent to them to confirm their account and to set their password.

  3. Reconfirmation: When a learner wants to change their email address, an email is sent to their new address to confirm the change.

  4. Reset password: When a learner clicks the “Forgot password?” link on the login page, an email is sent to them with a link to reset their password.

  5. New Judgment request (Champion Passport - ADMIN ONLY): When a learner submits a judgment request, all admins receive an email with the details of the request.

  6. New Mentor request (Champion Passport - ADMIN ONLY): When a learner submits a mentor request, all admins receive an email with the details of the request.

  7. Started Tournament: When an admin creates a tournament, learners receive an email with a link inviting them to join the tournament.

  8. Finished Tournament: Once the tournament has ended, all learners that participated receive an email.

  9. Unread Notification: An email is sent when a learner has not viewed their notifications within 24 hours of receiving the bell notification.

  10. Status Email: Provides an email to each learner reminding them of their current achievements in the Security Journey Platform and inviting them back to continue their training.

  11. Congratulation Email: This email is sent once a learner completes a belt; congratulating them on finishing their path.

    Currently the Congratulation email has it's own toggle. You can find this under Admin > Settings > Congratulation Emails. If you would would like these to not be sent you will need to turn it off. It is on by default.

Customizing Emails

All of our email templates are customizable. However, you are limited to the text that is clickable in the UI as seen below:

You can edit the copy and button text. Additionally, you can send yourself a test email by using the "Send Test Email" feature at the top of the page. This can be used to check the formatting ahead of finalizing your changes. Please remember to click "Save Template" to keep any changes you make.
​
If at any time, you need to go back to the default you can use the "Restore" button. This will revert the email back to it's Platform defaults.

Did this answer your question?