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Hands-On Lessons stuck on "Testing in Progress"

This article outlines troubleshooting steps you can take if your Hands-On Lesson tests are not completing or showing "Testing in Progress."

Issue:

You've clicked "Save & Run Code" in your Hands-On lesson's Code Editor but the UI is only showing "Testing In Progress"

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Troubleshooting Steps: 

  1. Confirm you only have one instance of Security Journey open at a time (our Hands-on lessons can experience issues within the sandbox if you have multiple instances open at the same time). 
  2. Hard refresh the Security Journey browser webpage
    1. Does this resolve it? 
      1. Yes, great!
      2. If this doesn't resolve the issue proceed to step 3
  3. Copy your code changes and login to Security Journey from an incognito or inPrivate session
    1. Next, paste your copied code into the code editor, save and run tests
      1. Does this resolve it? 
        1. Yes, great!
        2. If this doesn't resolve it, reset the sandbox again and go to the code editor to run the tests against the default code
          1. Does this resolve it? 
            1. Yes, great! 
            2. If this doesn't resolve the issue, move to step 4 
  4. Check our Browser Test Connection tool: https://my.securityjourney.com/test-connection
    1. Do you see any of the required domains being blocked? 
      1. If so, turn VPN off and refresh the page or reset the sandbox and try again 
        1. Yes, great! 
        2. If you cannot disconnect from VPN, our team may need to work with your site admin to implement our safelisting requirements.