Sometimes our Engineering team needs a little additional context to help debug an issue. Providing a .HAR file from your browser can provide our team the information they need to resolve it as quickly as possible.

Downloading HAR Files

HAR Files contain your network traffic, including some X-Request-Id headers that help us pull up the exact logs from your request. We can also see each request and response that was made which really helps pinpoint an issue.

In Chrome, you can create and download these files by navigating to View > Developer > Developer Tools and clicking on the Network tab.

Once you have DevTools open, you will need to replicate the issue you are having by interacting with the Platform. Once you have reproduced the issue we should have the information we need in the capture to troubleshoot further.

To export and save this information and provide it to our team, make sure you are still on the Network tab of your DevTools and click on the "Export" button in the top menu bar (see image below):

You will want to save this as a .HAR file.