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How can I contact HackEDU Customer Support?
How can I contact HackEDU Customer Support?
Rachel Yonan avatar
Written by Rachel Yonan
Updated over a week ago

There are two ways that Customer Support can be engaged here at HackEDU:

  1. Submit a request via email at support@securityjourney.com; this action will generate a support ticket which our team will use to contact you.
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  2. Use Intercom Messenger; our live chat feature is located on our website securityjourney.com, within the Admin dashboard of our Platform page here, or from within the the lesson content itself. See screenshot below:

Live chat is available currently during business hours 8:30 am ET to 5:30 pm ET. If you do leverage the option during off-hours we will still receive your message and reach out next business day.
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Please contact support if you are experiencing issues with our product, if you need help finding documentation or if you need clarification around the expected behavior of our Platform!

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