How to Contact Security Journey Support
Learn how to contact Security Journey Support by chat or email, including support hours and what information to include for faster help.
Contact Security Journey Support
Our Support team is available Monday through Friday, 8:30 AM–5:30 PM (ET) to help with platform questions, troubleshooting, and account assistance.
How to Reach Us
Live Chat (Recommended)
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Click the chat icon in the bottom corner of the Security Journey platform.
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Chat is the fastest way to connect with Support during business hours.
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Send us an email at support@securityjourney.com.
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Please include as much detail as possible so we can assist quickly (see below).
What to Include in Your Message
To help us resolve your issue faster, please include:
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A brief description of the issue
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The page or feature where the issue occurred
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Steps to reproduce (if known)
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Any screenshots or screen recordings
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The affected user’s email address (if applicable)
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Date/time the issue occurred and your time zone
After-Hours Requests
If you contact us outside of business hours, we’ll respond on the next business day in the order received.