Hands-On Lessons stuck on "Testing in Progress"
This article outlines troubleshooting steps you can take if your Hands-On Lesson tests are not completing or showing "Testing in Progress."
🛠️ Troubleshooting: Hands-On Lesson Stuck on “Testing in Progress”
If your hands-on lesson shows “Testing in Progress” after clicking Save & Run Code and never completes, follow these steps to resolve it quickly:
1. Only One Browser Tab or Window
Make sure you don’t have multiple Security Journey tabs or windows open at the same time.
Why? The lesson sandbox can behave unpredictably if it’s open in more than one instance.
2. Hard Refresh Your Browser
Refresh the page using a hard refresh (usually Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac).
➡️ If the issue resolves - you’re done!
3. Try Incognito / Private Browsing
- Copy your current code from the editor (so you don’t lose it).
- Open a private/incognito window in your browser.
- Log into Security Journey and paste your code back into the editor.
- Click Save & Run Code.
➡️ If it works - great!
4. Reset to Default Code
If testing in a private tab didn’t help:
- Reset the sandbox to the default lesson code.
- Try Save & Run Code again.
➡️ If this fixes it - you’re all set!
5. Check Network or VPN Issues
Some network setups block connections required by the lesson tools.
- Use the Browser Test Connection tool to check if any required domains are blocked.
- If you see blocked domains, disconnect VPN or ask your IT team to allow (safelist) the domains used by Security Journey.
➡️ Once unblocked, refresh the lesson and try again.