Skip to content
Contact us
  • There are no suggestions because the search field is empty.

How to Generate a .HAR File for Debugging

Step-by-step guide to capturing a HAR file for debugging and safely sharing it with Security Journey Support.

How to Generate a .HAR File for Debugging

A HAR file (HTTP Archive) captures browser network activity (requests and responses). Support and Engineering may request a HAR file to help identify what happened when an issue occurred and troubleshoot it faster.

What a HAR File Includes

HAR files can include:

  • Network requests and responses from your browser session

  • Helpful identifiers (such as X-Request-Id headers) that allow our team to locate the exact logs tied to your issue

Generate a HAR File in Chrome

1) Open Developer Tools

  1. In Chrome, go to View → Developer → Developer Tools.

  2. Select the Network tab.

2) Reproduce the Issue

  1. With the Network tab open, return to Security Journey.

  2. Perform the steps that trigger the issue.

  3. Once the issue occurs again, return to the Network tab.

3) Export the HAR File

  1. In the Network tab, click Export.

  2. Save the file as a .har file.

Privacy Note

HAR files may capture sensitive information, such as authentication tokens, cookies, or form data. Before sharing a HAR file:

  • Avoid recording while entering passwords or sensitive personal data.

  • Review the HAR file if possible, and remove/redact sensitive values before sending.

  • Only share the file with a trusted recipient (for example, Security Journey Support).

Send the HAR File to Support

Email the saved HAR file to support@securityjourney.com and include:

  • A brief description of the issue

  • The approximate time it occurred

  • Any relevant screenshots (optional)